DELIVERY POLICY
Turnaround
Stocked item orders are typically booked for dispatch within 24 hours of order receipt, subject to order cut-off times.
Daily Order Cut-Off:
- The daily order cut-off time is 2:30pm (AEST).
- Orders received before 2:30pm will be processed for same-day handling where possible.
- Orders received after 2:30pm will roll into processing on the next business day.
- Friday orders placed after 2:30pm will roll into processing on Monday.
Custom-made or out-of-stock products may take longer to dispatch. We will endeavour to keep you informed should there be any delays to your order.
If your order is urgent, please contact us directly by phone and we will do our best to prioritise your order where operationally possible.
All orders will be confirmed with a sales order confirmation email. Pricing and/or quantity discrepancies will be notified at this time. Corrections will be required before dispatch.
Tracking and delivery information will be emailed when orders are booked in for dispatch.
We emphasise that delivery estimates provided by transport companies are dependent entirely on their performance and are therefore outside of our control.
Delivery & Charges
Various transport companies are used to provide you with the quickest transit times at the most economical rates. The selection of transport providers is dependent on distance, geographic location, the nature of your items, and cost efficiency.
We understand timely deliveries are crucial to the operation of your business. From time to time, delivery delays may occur due to factors beyond our control. It is advisable to allow extra transit time, and we recommend planning orders in advance.
Demurrage charges may apply for:
- Futile deliveries (e.g. closed site / RDO)
- Inadequate unloading equipment (e.g. forklift not available)
- Tailgate unloading requirements
- Excessive waiting times
These charges may be passed on at cost.
We are also happy to arrange freight for you with a freight company of your choosing.